We are a made-to-order ceramics company and start production immediately after receiving an order. As such, modifications or cancellations may result in forfeiture of paid amounts and changes cannot be made once an item has been shipped.
At Ayaki Ceramics, our goal is to provide you with a lifetime's worth of beautiful, handmade, and unique ceramics. However, if you are not satisfied with your purchase, we offer a 14-day exchange policy or store credit for standard, in-stock items, as long as they are returned unused and in their original condition. Custom orders cannot be refunded, but we will replace any items that arrive damaged.
To initiate a return, please email us at info@ayakiceramics.com within two weeks of receipt. Return shipping costs are the responsibility of the customer unless there was an error on our part. To ensure the safe return of your items, we recommend insuring the shipment and providing us with the tracking number.
Please inspect your shipment closely upon receipt and notify us immediately if there is any damage to the product or packaging. Photos of the damage and the packaging must be sent to info@ayakiceramics.com, and the packaging must be kept for claim inspection.
Keep in mind that each of our pieces is handcrafted and unique, with variations that make them one of a kind. We hope you appreciate the character and beauty of your new pottery.